The Support Guide
After looking at which location and connectivity needs your business may need, looking for a customer-service based data center should also be at the top of your list. Data center support
technicians should be available to you by phone, email, or web-based support portal. Look for providers with support staff available 24/7.
In this guide, you'll have these questions ready:
- Does the data center offer complimentary services like reboots and package delivery?
- How quickly are support tickets addressed?
- Which support services are billable?
- What are the rates for technical support?
- And much more!